Is your jewelry handmade?
Yes! Every Moonwire Atelier piece is handcrafted with care and intention. Due to the handmade nature of our jewelry, slight variations may occur — making each piece uniquely yours.

What types of jewelry do you offer?
We offer handmade:

• Earrings

• Bracelets

• Necklaces

• Rings

We also offer custom jewelry designed just for you.

How much does your jewelry cost?
Pricing varies by piece and is based on materials, design complexity, and time spent creating each item. Custom pieces may vary in price depending on design and materials selected.

Are prices negotiable?
Prices are set to reflect the time, craftsmanship, and materials involved. Custom quotes are provided before work begins so there are no surprises.

Do you offer custom jewelry?
Yes! We love creating custom pieces. Whether you have a specific idea, stone, or inspiration, we’ll work with you to bring it to life.

How do custom appointments work?
Custom jewelry requests may include:

• A short consultation (via message or scheduled appointment)

• Design discussion and material selection

• A custom quote before creation begins

Details about custom appointments and pricing will be shared at the time of inquiry.

Are custom pieces refundable?
Custom jewelry is final sale and not eligible for returns or refunds once production has started.

How much is shipping?
📦 Flat $6 shipping per order — no matter how many items you purchase.

Where do you ship?
We currently ship within the United States.

How long does shipping take?
Orders are typically processed within 3–7 business days unless otherwise noted (custom pieces may take longer). Once shipped, delivery times vary by carrier.

Do you provide tracking?
Yes — tracking information will be provided once your order ships.

We want you to feel confident in your purchase and are committed to transparency.

Do you accept returns?

• Ready-to-ship (non-custom) items: Returns are accepted within 7 days of delivery if the item is unused and in original condition.

• Custom items: Custom or personalized pieces are non-refundable, as permitted under Illinois consumer law.

How do I request a return?
Please contact us within 7 days of delivery with your order number and reason for return. Items returned without prior approval may not be accepted.

Are shipping costs refundable?
Shipping costs are non-refundable. Return shipping is the responsibility of the customer unless the item arrives damaged or incorrect.

What if my order arrives damaged or incorrect?
Please contact us within 48 hours of delivery with photos of the item and packaging. We’ll work with you to resolve the issue promptly.

How should I care for my jewelry?
To keep your jewelry looking its best:

• Avoid water, lotions, perfumes, and harsh chemicals

• Store in a dry, safe place when not in use

• Handle gently — handmade wire jewelry is delicate by nature

Do you reserve the right to update policies?
Yes. Moonwire Atelier reserves the right to update policies at any time. Changes will be reflected on this page.

Still have questions?
We’re happy to help! Please reach out through our contact form or social media.

We use thoughtfully chosen materials, including hypoallergenic hooks and wire whenever possible. However, everyone’s skin is different, and reactions can vary. If you have known sensitivities or allergies, please review product details carefully or contact us before ordering. We want you to feel confident and comfortable in your purchase ✨